FAQ

Shipping

We use Priority, Expedited, Standard, and Economy services. You can select the shipping method of your choice during the checkout process.

Please note: If you cannot receive a particular carrier at your address, please contact us prior to ordering.

Unfortunately, we are only shipping to the US for now. Delivery arrangements for other countries will be made soon.

All orders are generally processed within 2 hours of being placed and shipped within 1-3 business days (weekends not included). Custom cover orders will take 1-2 weeks to ship. Once your order has shipped, you will receive an email with a tracking number. If items become out of stock or backordered, you will receive an email with an updated timeline.

While our warehouse is processing and shipping orders out per usual, please note that our shipping carriers (FedEx, UPS, USPS) are experiencing system-wide delays and all delivery dates quoted are estimates and not guarantees.

A signature may be required. The postal carrier will ultimately determine if a drop-off location is safe based on their standards and may need someone to sign for the package. We recommend having someone present to receive the package for the safest results.

We generally keep a good supply of all items available on our website. However, from time to time we may be out of stock on certain items. We may ship the items that we do have on hand, and backorder the remainder of your order. Backordered items will ship as soon as they are available at no extra shipping cost to you.

When your order leaves our facility, a shipment confirmation and tracking number will be emailed to you. Check the tracking number for an updated shipping status. It's also possible that the items you ordered went out of stock and are backordered. We may ship the items we have on hand and ship the rest as soon as they are available at no extra shipping cost to you. If you need further assistance, please contact our Customer Care Team.

Returns

While we strive to provide you with the best cover possible, we understand that sometimes it just doesn't work out. We offer a 30-day (beginning on the date of delivery) no-questions-asked return policy for a full product refund.

Direct exchanges are not currently possible. If you would like to exchange for another size or color, please fill out the return form and then place a new order.

You will receive the amount paid for each returned item. You will not be refunded for the original shipping cost unless there was a mistake on our end, e.g. wrong item sent or item was never received.

No, you do not need to pay any fees for the refund.

For the vast majority of returns, once your item is received, you can expect your refund to be issued within 5-7 business days. Please note there may be a delay in your refund appearing in your account, due to varying processing times between card issuers and payment types. Please allow additional time for your return to be processed during the holiday season.

Payment

Our website is a fast, easy, and secure way to place an order. Add your desired items to your cart and continue through our simple checkout process. You are also welcome to place an order with one of our Customer Care Associates by message toll free +14475251469

Yes. Coverstore.com uses SSL: the industry standard for creating a secure, encrypted link between a web server as a means to protect online transactions and sensitive information like credit card numbers. There are two ways you can tell that our website is secured. Once you begin the checkout process, (1) you'll see an "https://" prefix in the URL of the address bar, and (2) you'll see a key or padlock icon in the browser status bar indicating that our website is secure.

Our products are currently only available for purchase through our secure website or by contacting our Customer Care team, toll free at +14475251469 Please note that wait times are longer than usual due to a high call and email volume. We appreciate your patience during this time.

We accept Visa, MasterCard, American Express, and Discover credit cards and Apple Pay.

Yes, we can ship to locations that are different from the 'Bill To' address. This is especially helpful when shipping gifts!

Sales tax may vary depending on the laws of your country.

You can change your shipping address as long as we haven't started the shipping process, usually within 1-2 hours of placing your order, and possibly shorter. It's best to message our Customer Care Team at +14475251469 rather than email, and we will do our best to update your address. Our distribution center starts packing orders quickly to make sure your order arrives as fast as possible. We can't guarantee that we can change the delivery address, so please take extra care when entering your address.

Once your package is in transit, we will not be able to change the shipping address. Additionally, we are unable to cancel an order after shipment. You may be able to contact the courier company with your tracking number to receive the package at a different address. However, there is a chance that you will have to pay additional fees for the request.

Orders are processed quickly seven days a week, so you need to submit a cancellation request within two hours of placing your order. Coverstore custom size covers have a longer processing period and may be canceled within 24 hours. Requests must be submitted via the Cancel Order Form.

Please note that we can only cancel orders if they have not yet been processed, which is usually within 1-2 hours of being placed, seven days a week. After providing your email address and order number, the system will automatically indicate if your order is eligible for cancellation. You will receive an email confirming the cancellation after submitting the form.

Unfortunately, once you place your order, we are unable to make any changes. You will need to cancel your order if it has not yet been processed, which usually happens within 1-2 hours seven days a week, and then place a new order.